The Social Security Administration (SSA) is requiring individuals to verifiy their identity with new procedures. These new rules are designed to enhance fraud prevention and improve the overall security of your Social Security benefits. At Disability Services of America (DSA), we’re committed to making sure you stay informed, prepared, and supported—especially as you work toward long-term financial independence through employment.
What's are the new requirements to verify your identify?
To safeguard against identity theft and fraudulent benefit claims, SSA will begin requiring more beneficiaries to verify their identity in person. This may be a major shift for you if previously managed their benefits exclusively over the phone. While this move boosts security, it may create additional steps for accessing or updating your benefits.
Key Highlights of the New Rule:
- In-person identity verification will be required for certain services unless you're able to complete them through a verified online account.
- More restricted access to benefit changes (e.g., updating bank info for direct deposit) unless you go through identity proofing.
- Phone access remains available for SSDI, Medicare, or SSI claims—but only if online verification isn’t possible.
Who Is Affected by This Change?
The rule may affects individuals who:
- Are applying for Retirement, Survivors, or Auxiliary (spouse/child) benefits.
- Need to update personal or banking information but cannot access the online “my Social Security” portal.
- Have not verified their identity through the existing online system and need to make changes or access services that require stronger authentication.
However, beneficiaries applying for Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) may still complete many actions over the phone if they do not have access to a verified online account.
How to Prepare for the Change
Preparation is key to ensuring your benefits are not delayed or disrupted. Here are some tips from DSA:
1. Create or Update Your “my Social Security” Account
Visit ssa.gov/myaccount to set up a secure login. This allows you to:
- View your earnings and benefit statements
- Manage your payment options
- Update your personal information without visiting an office
A verified account may help you bypass the need for in-person verification altogether.
2. Schedule In-Person Appointments Proactively
If you do need to go to a Social Security office, call 1-800-772-1213 as soon as possible. Offices may get backlogged due to these new requirements, so securing an appointment early can prevent long wait times.
3. Bring Proper Documentation
For in-person verification, bring valid photo ID such as:
- Driver’s license
- U.S. passport
- State-issued non-driver ID
Make sure your documents are up-to-date and reflect your current information.
4. Ask Us for Help Navigating the Process
If your ticket to work is assigned with us, our team can help you understand what’s required, gather documentation, and even assist you in scheduling appointments. Don’t hesitate to reach out for personalized support.
Why This Matters for Your Financial Independence
Understanding and adapting to these rule changes is crucial—especially if you're on the path to rejoining the workforce through the Ticket to Work program. If your benefits are interrupted due to verification issues, your journey toward full-time employment and financial freedom can be delayed.
Disability Services of America works closely with beneficiaries to:
- Ensure uninterrupted access to Social Security benefits
- Navigate SSA changes and new procedures
- Coordinate benefits while transitioning to work
- Provide career planning, job placement, and ongoing employment support
This rule change underscores the importance of staying connected and informed. Let DSA help you stay one step ahead.
You’re Not Alone—DSA Has Your Back
Navigating Social Security can feel overwhelming, especially when the rules change. That’s why are here. Whether you're managing benefits or working toward financial independence, our team of experts will walk beside you every step of the way.
For more information, help with identity verification, or to learn how we can support your employment goals, feel free to reach out