Disability Services of America, LLC and its affiliates (referred to herein as “Disability Services of America LLC”, “Disability Representatives of America LLC”, “DSA”, “DRA”, “we”, “us”, or “our”) respects your privacy and is committed to complying with this privacy policy (“Privacy Policy”), which describes what personal information we collect about you, how we use it, to whom we may disclose it, and what choices you have regarding our use of your personal information. This Privacy Policy applies to personal information collected in connection with our website located at www.DisabilityServicesofAmerica.com and any other webpage that DSA maintains that links to this Privacy Policy (collectively, the “Site”), any current or future mobile applications associated with DSA or the Site (collectively, the “App”), our email communications, our social media pages, other online or wireless offerings that post a link to the Privacy Policy, and other circumstances in connection with the services we provide (collectively, the “Platform”).
We offer the website to provide you information related to and/or to facilitate the provision of one or more of the then-currently offered services of DSA and DRA (the “Services”). We make no guarantees that we will provide the “Services” to you, or that you will benefit from the “Services”. If you participate in or use “Services”, your Personal Information will be stored separately based on whether we are responsible for your Personal Information or we are processing your Personal Information on behalf of a government agency. For purposes of this Privacy Policy, we are a controller (i.e., responsible party) of your Personal Information including when we, or service providers acting on our behalf, administer the “Services” directly on our behalf. Please note that we may administer services on behalf of a federal or regulatory agency. In those instances, we may act as a processor or service provider to the federal regulatory agency, in which case the agency's privacy policy, if any, would apply. We are not responsible for the privacy or data security practices of any government agency, or other third parties, etc.
This Privacy Policy covers the following topics:
TYPES OF PERSONAL INFORMATION WE COLLECT
ONLINE ANALYTICS
USE OF PERSONAL INFORMATION
DISCLOSURE OF PERSONAL INFORMATION
YOUR CHOICES
INFORMATION SECURITY
LINKED WEBSITES
CHILDREN’S PRIVACY
ADDITIONAL NOTICE TO RESIDENTS OF APPLICABLE U.S. STATES
CHANGES TO THIS PRIVACY POLICY
CONTACT US
TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information we collect will depend on the services you request and, if you are a client, the nature of our representation or your case. The table below describes the categories (with non-exhaustive examples) of personal information we may collect about you. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
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Categories |
Examples |
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Individual Identifiers and Demographic Information |
Contact information, such as name, email address, phone number, mailing address, job title, and organization. |
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Government ID numbers, such as Social Security number, driver’s license number, passport number, and other identification information. |
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Call recordings, such as our recordings of calls you make to our customer service team, which may be recorded by us and our service providers. |
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Commercial Information |
Representation information, such as details about your claim, case, or other legal matter, the distribution of settlement of other payments to you (if applicable). |
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Internet or Network Activity |
Online activity information, such as linking pages, pages or screens viewed, time spent on a page or screen, navigation paths between pages or screens, information about activity on a page or screen, access times, duration of access, and other online activity information. |
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Inferences Drawn from Personal Information |
Profiles reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes. |
We may collect the categories of personal information described above from the following sources:
- Personal Information You Provide Us. We collect the personal information that you provide to us while using our Platform, including contacting us, creating an account, or otherwise. Further, where expressly designated by us, some portions of the Services may be used by active clients to communicate pursuant to an attorney/client relationship. You may choose whether or not to provide such information; however, the information may be required to respond to your request.
- Personal Information Collected Automatically. We and our third party providers may use cookies and other technologies to collect personal information about you automatically when you use our Platform. Such information includes the online identifiers, device information, and online activity information described above.
To facilitate the automatic collection described above, we may use cookies. A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of the Platform in order to remember user preferences and settings, personalize your experience with the Platform, facilitate online advertising, and for security purposes. You may opt-out of the automatic collection of some information by referring to your web browser or mobile device options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Platform. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.
- Personal Information Collected from Third Parties. We may also collect or receive personal information from third parties, which may include:
- Our business partners, such as third-party data providers, advertising partners, and service providers.
- Public sources, such as social media platforms and publicly available records.
- Individuals or entities involved in our clients’ legal matters, such as doctors, other parties, and other individuals that you may direct to provide us with information.
- Referral sources, such as members of our referral network, website submissions, and other referral sources.
We may merge or combine such personal information with the personal information we collect from you directly or automatically.
ONLINE ANALYTICS
We may use third party analytics tools, such as Google Analytics, in order to better understand your use of our Platform and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please visit https://policies.google.com/technologies/partner-sites.
To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at: http://tools.google.com/dlpage/gaoptout?hl=en.
USE OF PERSONAL INFORMATION
We may use the personal information we collect for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:
- To Provide Our Platform. We use personal information to provide our services, including the Platform. For example, we use personal information:
- to facilitate your requests for a free case evaluation and determine your needs;
- to provide you with information and other services, content, and features you request;
- to create, manage, and monitor your account;
- to respond to your inquiries and communicate with you, including placing calls or sending texts using any automated technology, including prerecorded messages;
- to operate, troubleshoot, and improve the Platform;
- to process your transactions, invoices, and submit payments;
- to understand your interests, personalize your experience on the Platform, and deliver information about products and services relevant to your interests;
- respond to your inquiries and requests for customer support, including to investigate and address your concerns and monitor and improve our responses; and
- enable security features of the Platform, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in.
- For Direct Marketing. We may use your personal information to send you newsletters, general updates, event information, marketing communications, and other information that may interest you. You may opt-out of our marketing communications as described in the “Your Choices” section below. You may also simply click “Unsubscribe” on any email communication.
- For Research and Development. We use personal information for research and development purposes and to understand how people are using the Platform, including by generating and analyzing statistics, preferences, and usage trends, to make our Platform and other offerings better, diagnose technical issues, and develop new features and functionality. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Platform and promote our business.
- For Compliance, Fraud Prevention and Safety.
- to enforce our Terms of Use and other agreements we may have;
- to comply with applicable laws, regulations, lawful requests, and legal processes;
- to protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
- to maintain the security and integrity of our business, the Platform, users, our third party business partners and service providers, our databases and other technology assets;
- audit our internal processes for compliance with legal and contractual requirements and internal policies; and
- prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
- For Interest-Based Advertising. We, our service providers, and our third party advertising partners may collect and use your personal information for advertising purposes. We may contract with third-party advertising companies and social media companies to help us advertise our services, identify potential customers, and display ads on our Platform and other sites and services, including through the use of interest-based advertising. These companies may use cookies and similar technologies to collect information about you (including the device information and online activity information described above) over time across our Platform and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you and/or use hashed customer lists that we share with them to deliver ads to you and to similar users on their sites and services. You can learn more about your choices for limiting interest-based advertising, under “Advertising Choices” in the “Your Choices” section below.
DISCLOSURE OF PERSONAL INFORMATION
In addition to the specific situations discussed elsewhere in this Privacy Policy or as otherwise described at the time of collection, we may disclose personal information with the following categories of recipients:
- Service Providers. We may share your personal information with third-party service providers that perform services for us or on our behalf, such as web-hosting companies, mailing vendors, analytics providers, event hosting services, and information technology providers. These third-party service providers have limited access to personal information as needed to perform their functions on our behalf and for no other purpose. We will not share with third-party service providers any text message originator opt-in data and consent, or any election to receive SMS communications.
- Other Law Firms or Lawyers. We may share, at your direction or with your permission, your personal information with other law firms and/or other lawyers where we jointly represent a client and when we refer cases or potential cases to other counsel, or as otherwise required in connection with our legal representation of you. Personal information provided pursuant to an attorney/client relationship may not be shared with third parties except as is done with such precautions to preserve the confidentiality of such information and any attorney/client privilege as may attach to such information.
- Authorities, Law Enforcement, and Private Parties. We may disclose personal information to comply with laws, regulations or other legal obligations, to assist in an investigation, to protect and defend our rights and property, or the rights or safety of third parties, to enforce our agreements, Terms of Use or agreements with third parties, or for crime-prevention purposes.
- Business Transactions. We may disclose your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a transaction (or potential transaction) such as a corporate divestiture, financing, merger, consolidation, acquisition, reorganization, sale, spin-off, or other disposition of all or any portion of the business or assets of, or equity interests in, DSA or our related companies (including in connection with a bankruptcy or similar proceedings).
- Advertising Partners. We may share your personal information with third party advertising or joint marketing partners for the purposes described in this Privacy Policy (including interest-based advertising) or at the time of collection.
- Professional Advisors. We may disclose your personal information to our professional advisors, such as lawyers, bankers, auditors, and insurers where necessary in the course of the professional services that they render to us.
- Affiliates and Related Companies. We may share your personal information with companies that are affiliated with us (that is, that control, are controlled by, or are under common control with us) or may be affiliated with us in the future for the purposes described in this Privacy Policy.
- Consent. We may otherwise disclose your Personal Information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent, such as when required by law.
YOUR CHOICES
- Opt-Out of Marketing Communications. If you no longer wish to receive marketing communications from us, you can let us know by sending an email to [email protected] or by mail at the address provided below in the section called “Contact Us”. The electronic marketing communications we send may also contain an opt-out mechanism. Please note that it may take up to 90 calendar days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Please also contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate.
- Text Messages. We may offer communications via SMS texts or similar technology sent by DSA or our service providers, such as when we send you text messages for customer service, account-related, or marketing purposes. To stop receiving text messages from a short code operated by DSA, reply STOP. Note that we may send you a message to confirm receipt of your STOP request. Message and data rates may apply for this service. You can also opt-out of DSA marketing texts by emailing us your request and mobile telephone number to [email protected]
- Cookies. Most browsers let you remove or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Platform and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.
- Declining to Provide Information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.
INFORMATION SECURITY
We take commercially reasonable measures to secure and protect the personal information we collect. Nevertheless, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks.
LINKED WEBSITES
This Privacy Policy does not apply to third-party websites or social media features that may be accessed through links that we provide for your convenience and information. Accessing those links will cause you to leave our website and may result in the collection of information about you by a third party. We do not control, endorse or make any representations about those third party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your information.
CHILDREN’S PRIVACY
We do not knowingly solicit or collect personal information online from children under the age of 18. Please contact us as provided below in the “Contact Us” section if you believe we may have collected such information.
Deidentified Information
We may at times receive, or process personal information to create, deidentified data that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.
Retention of Personal Information
We will only keep your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it (and whether we can achieve those purposes through other means), and the applicable legal requirements. In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case it is no longer personal information.
Depending on your residency and subject to certain legal limitations and exceptions, you may have certain rights relating to your personal information, such as the rights listed below. Please note, these rights may not apply in your jurisdiction, or may otherwise be limited by applicable law.
- Right to Know. The right to confirm whether we are processing personal information about you and to obtain certain details about the personal information we have collected about you, including, where applicable:
- the categories of personal information collected;
- the categories of sources from which we collected the personal information;
- the purposes for which the personal information were collected;
- the categories of personal information disclosed to third parties (if any), and the recipients to whom this personal information were disclosed;
- the categories of personal information “sold” (if any), and the third parties to whom the personal information were sold; and
- the categories of personal information shared for cross-context behavioral advertising or targeted advertising purposes (if any), and the categories of recipients to whom the personal information were disclosed for these purposes.
- Right to Access & Portability. The right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
- Right to Correction. The right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
- Right to Deletion. The right to request the deletion of personal information that we maintain about you, subject to certain exceptions.
- Right to Opt-Out of “Sales.” If we “sell” your personal information within the meaning of applicable U.S. state privacy law, you can request to opt-out of such sales. In most cases, a “sale” is defined as the disclosure of personal information to a third party for monetary consideration or, in some cases, for other valuable consideration.
- Right to Opt-Out of “Sharing” or “Targeted Advertising.” If we share or use your personal information for purposes of cross-context behavioral or targeted advertising within the meaning of applicable U.S. state privacy law, you can request to opt-out.
- Right to Revoke Consent or Limit the Use of Sensitive Data. Where provided under applicable U.S. state privacy law, you have the right to revoke your consent or to request we limit the use or disclosure of your sensitive personal information to only certain business purposes set forth in applicable U.S. state privacy law.
- Right to Non-Discrimination. The right not to receive retaliatory or discriminatory treatment for exercising any of the rights described above. However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our services or engage with you in the same manner.
ADDITIONAL NOTICE TO CALIFORNIA RESIDENTS (SHINE THE LIGHT)
If you are a California resident, we consider any request to opt-out of “sales” or “sharing” as a request pursuant to California’s “Shine the Light” law to stop sharing your personal information covered by that law with third parties for their direct marketing purposes.
CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Such changes will be effective upon posting the revised Privacy Policy on our Platform. You will be able to tell when this Privacy Policy was last updated by the Last Updated date included at the bottom of this Privacy Policy. By continuing to use our Platform, or communicating electronically with us thereafter, you acknowledge such changes to this Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy or our information privacy practices, please contact us at:
E-mail: [email protected]
Telephone: 888-689-6760
Mail: Disability Services of America LLC, ATTN: Privacy Policy, 188 W Industrial Drive, Suite 238, Elmhurst, IL 60126
LAST UPDATED: January 1, 2025